Water & Sewer Support Services

At the Department of Public Works (DPW) customer service is important. Whether in the field or online, our commitment is to you, our customer. With that in mind, this website has been designed to offer you numerous services such as billing policies and procedures and answers to frequently asked questions.

Water & Sewer Billing

The Administration Division of DPW can assist with any questions about the consumption of water, sewer, or irrigation found on your bill. Questions can be emailed to dpwadmin@needhamma.gov or water/sewer customers can call 781-455-7550 during normal business hours.

Copies of your bills can be found online on the Town's Invoice Cloud portal. Questions about how to pay your bill or to receive copies of your bill are managed by the Treasurer/Collector's Office.


  • Billing Assistance - This section covers billing disputes, rights to service, discount eligibility, how to make payments and request refunds, how to apply for a payment plan, and how to restore water service.
  • Rates - View a schedule of water and sewer rates, special service fees, and fire pipe rates.
  • Programs - View information on assistance programs that cover service pipe leaks (LUTO), lead service replacement, sewer abatement, repair of sewer laterals, and grease trap guidelines for restaurant and food establishments.
  • Metering - Browse through detailed procedures for meter testing, replacement, taking readings, and sub-metering.
  • Frequently Asked Questions (FAQ) - Check out a list of the most frequently asked questions.
  • Contact Us - Learn how to contact the Needham Department of Public Works, Water and Sewer Division.